1.1 Our responsibility
1.2 Our Purpose
Our purpose in collecting, storing and processing personal information is to provide services to you, as well as inform you as a user about updates and the development of the services.
1.3 Your responsibility
Personal data, or personal information, in the GDPR and privacy legislation in Norway are defined as information that can identify a person. For more information on which personal data we process, please see section 3.1.
In some cases you give us data, such as name and email address, other times the data collection is automatic, such as when Google Analytics or Hotjar gives us information about which demographics visit our site.
3.1 Types of information we collect:
The Personal Data Act and the GDPR set out certain processing bases that must be present in order to process personal data.
We have access to some of the personal information because you have consented to it by giving the information to us. You give consent by signing up for our newsletter or contacting us in another way; either through email or through our chat feature on the website.
You can withdraw your consent at any time, but be aware that the services TotalCtrl offers may not work as well or in the way we want.
4.2 Necessary to carry out contractual obligations
To download or purchase a solution, you must provide us with your name and email address so that we know where to send customer information. The legal basis for this is for us to be able to fulfill our obligations to you by sending you what you have purchased or downloaded.
4.3 Necessary to safeguard legitimate interests
We process personal data if it is in TotalCtrl AS’s legitimate interest to process these. Examples of this can be sending updates of the product to users or information that makes our service work best.
5.1 How secure is the personal information we collect?
We have physical, technological and administrative procedures in place to ensure that personal information is as secure as possible. If you fear that your personal information has gone astray, send us an e-mail as soon as possible at [email protected]
5.2 How long do we store your personal information?
We store your information until the purpose for which the information is achieved (for example, that we fulfill our obligations to you by sending you what you have purchased or downloaded, and also send you updates on the product), or as we are required by law. All our data is stored in Postgres which is in our Google Cloud solution.
If you use the TotalCtrl SaaS solution through a company, it will be up to the company how long the information and contracts are to be stored. Ask for the company’s privacy statement to find out more.
We do not disclose personal information to other companies in Norway, the EU / EEA or the rest of the world. Our servers are located in Amazon Web Services.
We use some third parties to make our services work optimally. Here is an overview of which third parties we use in TotalCtrl to process personal data.
Cookies on our site are automatic. You can block these in settings in your web browser, and you can also delete them. If you choose to do this, please note that not all services and features we offer on our sites will work equally well.
According to the Personal Data Act, you have the following rights with regard to your personal data: